TERMS & CONDITIONS
Please read these booking conditions carefully as they are the sole terms and conditions of the contract between you and Ciclotel Bike Shop S.L.
Once your booking is made, the price you received is guaranteed unless changes to the booking are made.
2. Deposits and Payments
Individual package - direct payment of 100% of the packed price latest 10 days after the order by invoice.
Group package - 50% deposit to pay to confirm the order and last 50% 21 days before arrival.
Changes to a booking may be possible 8 weeks or earlier prior to departure but cannot be guaranteed. An amendment fee of 10€ per person will apply to all changes, including any cancellation/amendment charges made by suppliers. If we are arranging your transfers you must give us at least 14 days notice prior for any flight arrival time amendment to ensure we can amend your transfer without incurring an additional supplier amendment fee or full cancellation fee.
If you cancel a booking the following charges will apply:
Period of notice before departure
57 - 70 days
50% of the activity holiday, event or training camp cost or deposit if greater
29 - 56 days
75% of the activity holiday, event or training camp cost or deposit if greater
0 - 28 days
100% of the activity holiday, event or training camp cost
If you fail to turn up to any part of the activity holiday, event or training camp, 100% of the cost will still be charged. The period of notice refers to the number of days prior to the departure date in the booking that we receive written notification of your holiday cancellation. Refunds can only be made on our receipt of any travel documentation sent via post to you. Where a deposit was not taken, a 50€ cancellation fee will apply to all bookings with a departure date greater than 56 days from the time date of cancellation.
5. Changes made by Ciclotel
In the unlikely event that we need to significantly amend or cancel your holiday, you can choose from one of the following options:
i) Book another available activity holiday, event or training camp from us; paying or receiving the difference in price.
ii) Cancelling your holiday with a refund (less any supplier costs of ours and any previous amendment fees).
iii) Accept any amendments made to your holiday.
We will inform you of any amendments to your activity holiday, event or training camp Remember any changes made are from causes outside our control and we reserve the right to make these changes. We are not liable for any forced cancellations or changes that stem from adverse weather conditions, acts of God, fire, floods, terrorism, civil strife or riots, war, strikes, airport closures or any other circumstance that is beyond our control resulting in force major.
6. Travel Insurance
All persons under your booking must have travel insurance as Ciclotel cannot be held responsible for any liability, losses, or expenses you may incur. We strongly advise comprehensive travel insurance that cover our policies for amendments or cancellation charges is purchased at the time of booking.
8. Our responsibility
Ciclotel acts as a booking agent or as a principal on behalf of a Hotel for the relevant supplier (i.e. hotel) and cannot be held liable in any way if you or any person under the booking suffers from illness, bodily harm, or death unless caused by our own negligence. We ensure the core elements of your holiday are to an acceptable standard as described for the corresponding booking at the time of book. We may create dynamic/split packages consisting of different activity holiday, event or training camp elements (e.g. accommodation, car hire etc.) and source these through different channels thereby offering you one cost for all elements of the package; this allows us to seek more competitive prices.
9. Your responsibility
Please remember that you are responsible for your actions and all members under your booking. If it is believed that any member of your party causes offence, distress, danger, damage or annoyance to either other guests, staff or property, we may terminate your booking and
Before booking and taking part in any activity holiday, event or training camp programme/package, we do advise consulting a doctor for your suitability in taking part. It is also your responsibility to advise us of any medical of heath conditions that may affect your participation in holiday and/or programme, failing to do so may result in aspects of your holiday being altered or cancelled.
Please do not book flights until your booking has been confirmed by Ciclotel after receiving a booking reference number on email from us - this confirmation means we have availability for all our suppliers necessary to fulfil all elements that make up your booking.
Please note that we are not open 24 hours a day and do not have an emergency out-of-hours contact should an emergency arise outside our opening hours which can be found on the left side bottom of this page, we cannot therefore be held liable for any costs as a result from missed flights, transfers or accommodation. Should any urgent situation arise please leave a voicemail and we will respond as quickly as possible. For training purposes and your own security, your call may be monitored and recorded. Hospitals & Emergency list
10. Problems and complaints
If you have a complaint whilst you're on activity holiday, event or training camp please bring this to the attention of our travel assistant immediately so you have the best chance of resolving your issue; failure to do so may hinder any claim you wish you make on return. If you are still unable to resolve your issue please contact us so that we can be best equipped to help you. If you wish to complain on return, you must do so within 28 days from the day of arrival back home.
+34 965 832 503